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Customer Support Specialist

Anchorage, AK · Retail · $16.50/hr.
Since 1972, SPAN Elite has specialized in supplying groceries to rural Alaskan residents. Internally referred to as the SPAN Elite Customer Operational Support Specialist I with The North West Company International (NWCI), you are responsible for providing excellent customer service for customers in rural Alaska.

Joining SPAN Elite gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

SPAN Elite is a subsidiary of the NWCI, a leading retailer of under-served rural communities and urban neighborhood markets in the following regions: Rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out https://www.span-elite.com/service/about/ for more information.

Your Responsibilities:
  • Support and resolve customer issues, including shipment tracking, credits, and product availability
  • Review sales orders and correct, keep records of completed work
  • Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents
  • Handle packing and shipping
  • Answer incoming phone calls
  • Assist with customer orders
Skills and Qualifications:
  • High school diploma or general education degree (GED); or equivalent combination of education and experience
  • A positive attitude is an absolute requirement
  • Empathy and understanding while assisting customers with orders over the phone
  • Relate and align all duties, customer interactions, and other activities to an underlying business purpose
  • Excellent customer service skills and be able to communicate clearly and effectively
  • Resourceful and skilled in problem-solving
  • Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines
  • Detailed and process-oriented and possess critical thinking skills
  • Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems

Location:      Anchorage, AK
Reports To:  Span Elite Sales Manager

We create a collaborative and constructive culture by:
  • Acting with integrity • Fostering excellence • Respecting others • Working collaboratively • Being accountable
The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

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